Terms & Conditions

These terms and conditions (“Terms”) govern the sale of nicotine pouches (“Products”) by T1ger Fuel Limited (“Company”), a limited company registered in the UK (Company number 14945221) to customers who are over the age of 18 (“Buyers”). By purchasing our Products, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not purchase our Products.

1. Age Verification

1.1. Age Restriction: Our Products are only intended for individuals over the legal smoking age, which is 18 years or older, as per applicable laws. By purchasing our Products, you confirm that you are over 18 years old.
1.2. Verification: Buyers will be required to verify their age when opening an account during the purchasing process. We may use third-party age verification services to confirm the age of the Buyer which uses the registered postal address of the Buyer to confirm eligibility

2. Product Sale

2.1. Purchase Eligibility: Only Buyers who meet the legal smoking age requirement are eligible to purchase our Products. We only sell to 18+ in the UK.
2.2. Product Information: We provide accurate and clear information about our Products, including descriptions and usage instructions. Products may vary in appearance from their pictures which are for illustrative purposes only.
2.3. Compliance: Buyers agree to use our Products responsibly and in accordance with applicable laws and regulations.
2.4. Availability: All products are subject to availability. If the Product ordered is not available, we will inform you as soon as possible.

3. Payment and Taxes

3.1. Payment: Buyers must use approved payment methods to purchase our Products. All payments are subject to approval and verification.
3.2. Taxes: All prices stated are in GBP (£) and include VAT. Any delivery charges will be shown clearly before any order is completed by a buyer.
3.3. Rejected order: If we are unable to accept your order you will not be charged for the attempted purchase.

4. Shipping and Delivery

4.1. Shipping Restrictions: We ship our Products only within the UK where the sale and use of nicotine products are legally permitted.
4.2. Shipping Times: We make reasonable efforts to deliver Products within the estimated timeframe. However, delivery times may vary due to factors beyond our control. See Delivery Policy for more information.

5. Returns and Refunds

5.1. Change your Mind: In line with Consumer Contracts Regulations 2013, you have the right to change your mind within 14 days of receiving a product and to receive a refund. You do not have the right to use this if the products have been opened as the products have been sealed for health and hygiene purposes.
5.2. Returns: Returns are subject to the terms and conditions outlined in the Return and Refund policy available on our website.
5.3. Refunds: Refunds will be processed according to our refund policy, considering the condition of the returned Products and compliance with the return policy.

6. Complaints

6.1. Complaints: Buyers should contact us via the website or the address provided on the website with any complaint. We aim to resolve any complaints within 21 days.

7. Legal Disclaimer

7.1. Our Products contain nicotine, a highly addictive substance. The use of nicotine products carries health risks. Buyers should consult a healthcare professional before using our Products, especially if they have pre-existing medical conditions.

8. Limitation of Liability

8.1. The Company shall not be liable in anyway for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the purchase, use, or misuse of our Products unless a legal requirement.

9. Changes to Terms

9.1. The Company reserves the right to update these Terms from time to time. Buyers will be notified of any changes, and continued purchase of our Products constitutes acceptance of the modified Terms.

10. Governing Law and Jurisdiction

10.1. These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts in England and Wales.

By purchasing our nicotine pouches, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for the Sale of Nicotine Pouches. If you do not agree to these Terms, please do not purchase our Products.

Last updated: 23 October 2023